Confronting the Confusion: Streamlining Access to Electronic Resources

At the Electronic Resources and Libraries Annual Conference (ER&L), Irina Trapido of Stanford University joined Lean Library’s Johan Tilstra to discuss the difficulties many students face when trying to access library resources. The session highlighted how numerous studies show that the ‘gateway’ role of the library is diminishing, leaving patrons with questions regarding accessing online services: Is the service that I’m trying to use licensed by my library? How do I get access? Watch the full session to see how thinking like a tech start-up can lead to a “just-in-time” solution to this issue.

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